The understanding of our customer’s reality.
The strategic and dynamic definition of processes
The execution of the redefinition and digitalization of key contact center dimensions
• Measurement and continuous improvement.
We design the transformation by the adaptation of the Contact Center operating model to the Digital Business Model under the ISO 9001:2015.
The specialization of the teams and the diversification of the technological platform (phone, WhatsApp, chat bots, chat, email, social media) allow us to achieve the maximum efficiency in each contact, combining intelligent contact allocation strategies, simplification of channels and knowledge of customers.
• General information and Sales.
• Post-sale services.
• Customer Retention.
• Citizen services.
• Appointment services.
• Contact center services.
• Service and protocol activation.
• Digital channel support.
• Commercial network support.
• Technical Support.
• Creation and revitalization of profiles.
• Development of specific mobile applications to manage customer service or specific sales campaigns.
• Creation of microsites directed to collect contact information and complete sales campaigns: forms, click-to-call, etc.
• Online events
• Analytics and reports
• Commercial appointment scheduling
• Quality surveys
• Welcome and fidelity messages
• Promotional actions to support points of sale
• Mystery Shopper
• Attendance confirmations