BPO CONTACT CENTER

CONTACT CENTER AND BPO SERVICES

The commitment and experience of Rainbow Comunicaciones in the delivery of contact center services provides as a differentiating value a clear specialization in the planning and execution of the delivered services, looking for continuous improvements in both the customer’s process optimization and the user’s experience.

The management strategy of any service we provide is focused in Customer Centricity by:

The understanding of our customer’s reality.
The strategic and dynamic definition of processes
The execution of the redefinition and digitalization of key contact center dimensions
• Measurement and continuous improvement.

We design the transformation by the adaptation of the Contact Center operating model to the Digital Business Model under the ISO 9001:2015.

CUSTOMER SERVICE

The specialization of the teams and the diversification of the technological platform (phone, WhatsApp, chat bots, chat, email, social media) allow us to achieve the maximum efficiency in each contact, combining intelligent contact allocation strategies, simplification of channels and knowledge of customers.

• General information and Sales.

• Post-sale services.

• Customer Retention.

• Citizen services.

• Appointment services.

• Contact center services.

• Service and protocol activation.

• Validations.

• Digital channel support.

• Commercial network support.

• Technical Support.

SOCIAL MEDIA

Our experience in contact management allows us to migrate the work methodology to the Social Contact Center where social media represent an additional channel in the path towards the Intelligent Contact Management and the Customer Experience Excellence.

• Creation and revitalization of profiles.

• Development of specific mobile applications to manage customer service or specific sales campaigns.

• Creation of microsites directed to collect contact information and complete sales campaigns: forms, click-to-call, etc.

• Monitoring

• Online events

• Analytics and reports

OUTBOUND CALLS AND SALES

Through the outbound call and sales services, Rainbow Comunicaciones provides an innovative management based on the customer’s knowledge that allows reaching the commercial objectives per segment.

• Telemarketing

• Commercial appointment scheduling

• Quality surveys

• Welcome and fidelity messages

• Promotional actions to support points of sale

• Mystery Shopper

• Attendance confirmations